Required Support Information

Provide as much information as possible for the Theobald Software support team to understand and analyze the issue.
If there are error messages or logs, copy and paste them in the ticket. The following links show you what information is mandatory and how to find logs:

Xtract IS	Xtract Universal	Board Connector	Xtract for Alteryx	ERPConnect

Also check the following resources before sending in a ticket:

Theobald Software HelpCenter