Due to public holiday in Germany on
18th & 21st April 2025
, there will be delays in responding to tickets. Thank you for your understanding.
Theobald Software Support
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Required Support Information
Provide as much information as possible for the Theobald Software support team to understand and analyze the issue.
If there are error messages or logs, copy and paste them in the ticket. The following links show you what information is mandatory and how to find logs:
Xtract IS
Xtract Universal
Board Connector
Xtract for Alteryx
ERPConnect
Also check the following resources before sending in a ticket:
Theobald Software HelpCenter
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