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Required Support Information for Xtract IS

When submitting a support ticket, provide as much information as possible for the Theobald Software support team to understand and analyze the issue. 
Tip: Search our Online Help to find more information on how to use Xtract IS.

Please provide:
  • Screenshots of the component settings
  • SSIS logs as .txt or .xlsx file format
  • Xtract IS version number
  • SAP system release
  • Visual Studio or SSDT version

Mandatory Information

The following information are required to process a support ticket

SSIS Log using Visual Studio/SSDT:
Transmit the entire SSIS log and no excerpts.
  • Display the SSIS output windows within VS / SSDT using View > Output (1).
  • Execute an SSIS package in Visual Studio/SSDT.
  • Copy the content of the Output window into a text file (CTRL + A/C/V) and attach the file to the ticket (2).

SSIS Log/Report using SSMS:
  • Open the Integration Services Catalog (3).
  • Right-click on the package (4).
  • Select Reports > Standard Reports > All Executions (5).
  • Go to View Overview and View Messages (6).
  • Right click on the canvas Export > Excel (7).
  • Attach the Excel file to the ticket.

Optional Information

The following information are optional and can be requested by the technician.

Trace files:

Version of Xtract IS without log:
  • Double click on any Xtract IS component.
  • Click on Xtract IS Info (8) > General > [Copy info] (9).
  • Copy to a text file or make a screenshot.

Version of Visual Studio (VS) or SSDT:
  • Open Help > About Microsoft Visual Studio (11).
  • Save the data as a text file via [Copy Info] (12).
Creation date: 9/1/2022 8:53 AM      Updated: 11/8/2022 2:39 PM
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