Required Support Information for Xtract Universal

When submitting a support ticket, provide as much information as possible for the Theobald Software support team to understand and analyze the issue. 

Mandatory Information

The following information are required to process a support ticket. 

Extraction Logs:
Transmit the entire extraction log and no excerpts.
  • Select the faulty extraction in the Xtract Universal Designer (1).
  • Click [Log] to open the corresponding extraction log (2).
  • Copy the entire log information by [Copy Logs] (3).

Log (Web Worker):
  • Press CTRL + Shift + Lto open the Web Server logs.
  • Select the corresponding Web Worker Log to the executed extraction.
  • Copy the entire log information by [Copy Logs] (4).


Optional Information

The following information are optional and can be requested by the technician.

Trace files:

Extraction settings:
  • Double-click on the corresponding extraction (5).
  • Click on [Extraction Settings] (6).
  • Create a screenshot of the extraction settings (7).


Destination settings:
  • Select the corresponding extraction (8).
  • Click [Destination] to open the corresponding destination settings (9).
  • Create a screenshot of the destination settings.

Creation date: 9/1/2022 8:25 AM      Updated: 12/10/2024 8:21 AM
DataImage1.png

DataImage1.png
DataImage1.png

DataImage1.png
DataImage11.png

DataImage11.png
DataImage30.png

DataImage30.png
DataImage53.png

DataImage53.png
DataImage60.png

DataImage60.png
DataImage77.png

DataImage77.png
DataImage81.png

DataImage81.png
DataImage82.png

DataImage82.png
DataImage83.png

DataImage83.png
DataImage89.png

DataImage89.png
Files   
DataImage1.png
54 KB
DataImage1.png
89 KB
DataImage11.png
84 KB
DataImage30.png
40 KB
DataImage53.png
24 KB
DataImage60.png
91 KB
DataImage77.png
51 KB
DataImage81.png
53 KB
DataImage82.png
48 KB
DataImage83.png
99 KB
DataImage89.png
63 KB
get help Get help for this page